We do roasting here and all processing is done here as well. We have grind options from coarse to fine plus Espresso and Turkish so your customers can get coffee ground the way they want it for auto-drip, coffee urns, percolators, refillable coffee pods, french press and more. Our equipment also fills and seals single serve cups so coffee goes from roaster to capsule, always super fresh.
Unfortunately at this moment we do not offer shipping outside the US.
You can cancel an order by contacting us. Please send an email at support@cumbre.coffee or notify us through Live Chat at the bottom right on our website, and let us know that you need to cancel an order. You must cancel within 12 hours of placement of the order.
All orders are roast-to-order and hand packed. Our value comes from being able to provide the freshest coffee available on the internet. The coffee is shipped the same day it is roasted on whole bean coffee, and shipped the day after roasting on ground coffee. Because of this, the coffee orders will take 1-5 business days before our roasters are ready to ship them. Once shipped, it can take an additional 1-5 business days depending on the customer location via standard ground shipping by USPS. All orders come with tracking information that we update your order with, which will trigger an automatic notification from your store to your customer.
Our capsules are compatible with any brewer that uses K-Cup® style capsules, including the 2.0 versions.
Our Return & Replacement Policy
At Cumbre Coffee Roasters, we believe in keeping things simple and transparent, especially when it comes to returns. Our goal is to make things right for you as quickly and smoothly as possible.
Your Responsibility
If an error occurs due to incorrect information on your end—such as a wrong product detail or shipping address—you’ll be responsible for any additional costs needed to correct it. In that case, simply place a new order with the correct details and let us know about the mistake along with your new order number. We’ll prioritize your updated order to get it on its way to you.
Our Responsibility
We strive for perfection, but if we make a mistake—like sending the wrong grind of coffee or using an incorrect label—we take full responsibility. Please accept our apologies. Just place a new order and notify us with the details and your new order number. We’ll cover the cost of the replacement coffee and its shipping, ensuring your corrected order is expedited.
Shared Responsibility
Sometimes issues arise that are beyond our control, such as carrier errors, package theft, or undelivered items. In these cases, you can choose how to proceed—whether to file a claim with the carrier or request a replacement order. If you opt for a replacement, you will cover the shipping cost while we refund the coffee cost up to $25.00. Simply place a new order, email us the new order number along with the details of the issue, and we’ll process the refund and expedite your replacement.
Important Notes:
- If the mistake is on your end, you cover the additional cost.
- If the error is on our end, we cover it.
- If it’s a situation beyond either of our control, we work together to ensure you’re satisfied.
- Please do not return any coffee products to us. Due to shipping costs and quality control, returned products cannot be accepted.
For Order Replacements:
- Create a new order on our website and complete your payment.
- Once your new order is confirmed, email us with your order number and a description of the issue.
- We’ll process any applicable refunds and expedite your replacement order.
- After processing, we’ll send you the tracking information for your package.
Please note: We do not offer international shipping, and bulk orders are sold as-is from our warehouse.
We’re committed to ensuring your satisfaction with every cup of coffee. If you have any questions or need assistance, please feel free to reach out. Enjoy your coffee!
On Sale Items:
On-Sale items cannot be refunded.
Cumbre Coffee, LLC
18131 Melissa Springs Dr
Tomball, Texas 77375