Overview
Our Return & Replacement Policy
At Cumbre Coffee Roasters, we believe in keeping things simple and transparent, especially when it comes to returns. Our goal is to make things right for you as quickly and smoothly as possible.
Your Responsibility
If an error occurs due to incorrect information on your end—such as a wrong product detail or shipping address—you’ll be responsible for any additional costs needed to correct it. In that case, simply place a new order with the correct details and let us know about the mistake along with your new order number. We’ll prioritize your updated order to get it on its way to you.
Our Responsibility
We strive for perfection, but if we make a mistake—like sending the wrong grind of coffee or using an incorrect label—we take full responsibility. Please accept our apologies. Just place a new order and notify us with the details and your new order number. We’ll cover the cost of the replacement coffee and its shipping, ensuring your corrected order is expedited.
Shared Responsibility
Sometimes issues arise that are beyond our control, such as carrier errors, package theft, or undelivered items. In these cases, you can choose how to proceed—whether to file a claim with the carrier or request a replacement order. If you opt for a replacement, you will cover the shipping cost while we refund the coffee cost up to $25.00. Simply place a new order, email us the new order number along with the details of the issue, and we’ll process the refund and expedite your replacement.
Important Notes:
- If the mistake is on your end, you cover the additional cost.
- If the error is on our end, we cover it.
- If it’s a situation beyond either of our control, we work together to ensure you’re satisfied.
- Please do not return any coffee products to us. Due to shipping costs and quality control, returned products cannot be accepted.
For Order Replacements:
- Create a new order on our website and complete your payment.
- Once your new order is confirmed, email us with your order number and a description of the issue.
- We’ll process any applicable refunds and expedite your replacement order.
- After processing, we’ll send you the tracking information for your package.
Please note: We do not offer international shipping, and bulk orders are sold as-is from our warehouse.
We’re committed to ensuring your satisfaction with every cup of coffee. If you have any questions or need assistance, please feel free to reach out. Enjoy your coffee!
On Sale Items:
On-Sale items cannot be refunded.
Need additional help?
Contact us at support@cumbre.coffee for questions related to refunds and returns.