How can I cancel an order?

You can cancel an order by contacting us. Please send an email at support@cumbre.coffee or notify us through Live Chat at the bottom right on our website, and let us know that you need to cancel an order. You must cancel within 12 hours of placement of the order.

What is your refund policy?

Our Return & Replacement Policy At Cumbre Coffee Roasters, we believe in keeping things simple and transparent, especially when it comes to returns. Our goal is to make things right for you as quickly and smoothly as possible. Your Responsibility If an error occurs due to incorrect information on your end—such as a wrong product[…]

How long does it take orders to ship?

All orders are roast-to-order and hand packed. Our value comes from being able to provide the freshest coffee available on the internet. The coffee is shipped the same day it is roasted on whole bean coffee, and shipped the day after roasting on ground coffee. Because of this, the coffee orders will take 1-5 business[…]